TERMS AND CONDITIONS Date Last Modified: March 25, 2024

Welcome to https://pluspay.one/ (the “Website”), which is owned and operated by a PlusPay LTD. registered in British Columbia, Canada under the company number BC1349024, having its registered office address at 1103 - 11871 Horseshoe Way, 2nd floor, Richmond, BC, V7A 5H5, Canada (the “Company”).

Before using the Website and its Services, it is essential to carefully review these Terms and Conditions. Your continued use of the Website implies your acceptance and binding agreement to these Terms and Conditions, including any modifications made by the Company from time to time. Stay informed about any changes by regularly visiting this page.

1. Definitions and interpretations

Account - Client’s Electronic money account opened with Plus Pay, which holds electronic money;

Alternative Payment Method or APM - a payment method (other than Card) which we are able and have agreed to process: e-wallets, payments from the phone account, etc.

Wallet - a sub-account opened in Client’s Account with chosen by the Client Base currency;

Base currency - the reference currency chosen by the Client before opening a particular Wallet in the Account;

Business day - a day when Plus Pay is for servicing of its Clients and is any day, except national holidays and days of rest in Canada, as well as Plus Pay non-business days previously announced to the Client;

Business relationships - relations between Plus Pay and Client during the time of providing of Services by Plus Pay;

Card - payment card branded as, but not limited to, Visa, Visa Electron, Mastercard or Maestro that shall be used as a means of payment when conducting the Transaction.

Client - the Account-holder or an applicant for Account opening with Plus Pay, i.e. a natural person or entity’s sole proprietor, merchant or self-employed or another person with legal commercial or other activity, which has Business relationships with Plus Pay;

Communication - any instructions, orders, documents, logs, transactions and any other information intended to be addressed to a Party by the other Party and is described under “Relationships and Communications between Plus Pay and Client” section;

Terms and Conditions - the present Terms and Conditions of Plus Pay and annexes if any, related to the Services of Plus Pay, the use and access of the Plus Pay E-Money System and any other website and/or interface provided by Plus Pay in the current edition of which is published on Plus Pay website;

Plus Pay E-Money System - the software / hardware complex, which includes a funds transfer system with formal and standardized arrangements and common rules for the processing, clearing and/or settlement of payment transactions, accessible through the Website, including all programs and access points enabling the Client to perform access to the Services, such as the Plus Pay E-Money System, etc;

Deposit - the crediting of funds to Client’s Account by purchasing Electronic money by using one of the designated Deposit options available;

Withdrawal - funds transferring from the Client’s account via selected by the Client method in the withdrawal section of the Account by redeeming Electronic money;

Electronic Money or E-Money - electronically, including magnetically, stored monetary value as represented by a claim of the Client on the Plus Pay, which is issued by Plus Pay on receipt of funds from the Client for the purpose of making payment transactions on the Plus Pay E-Money System and which is accepted by the Client;

Fees - any fees, rates and charges levied by Plus Pay for provision of Services and which may be amended by Plus Pay from time to time in accordance with these Conditions. Fees are applicable to the Client and are an integral part of these Conditions. In case in relation to the Client exist any agreements as to the Fees, such agreements should prevail over this Conditions and general Fees in the frame and in relation to certain services, provided by Plus Pay, provided that such agreements are written and accepted by both Plus Pay and the Client;

Services - any services, subject to the Conditions, offered by Plus Pay and all products available to the Client and at the Conditions set forth at any time on Plus Pay website and/or direct agreement and/or the Plus Pay E-Money System;

Transaction - an act, initiated by the Client of placing, transferring or withdrawing funds, irrespective of any underlying obligations between the Client and Plus Pay.

Login authorization data - all authorization/verification information that is provided to the Client by Plus Pay for identification and login into the Account purposes, such as unique account’s number, password, login code and any verification messages, sent via email or mobile phone.

2. Use of the Website and Scope of Services

The Client acknowledges that:

- Plus Pay functions neither as a credit institution nor as a bank, thus the Client's Account does not qualify as a bank account within Plus Pay.

- Plus Pay grants authorized Clients access to its E-Money System, allowing them to buy electronic money or request redemption of electronic funds, facilitate payments to and from third parties. Plus Pay operates as an independent service provider for all intents and purposes.

- Access to Plus Pay's Services is subject to a Client's completion of KYC procedures and necessary checks enabling the use of the Website and Services. Furthermore, periodic, regular, annual, or exceptional KYC checks related to a Client's activity are mandatory.

- Specific conditions, including but not limited to the Privacy Policy, Cookies Policy, AML/KYC Notice, may be published on Plus Pay's website and E-Money System. Hence, the Client is expressly responsible for regularly consulting and reviewing the Plus Pay website and E-Money System to stay informed about any alterations in other conditions and Services. If the Client disagrees with any updates or modifications to the terms and conditions outlined on the Website at any point, they should discontinue using the Website or Services.

3. Relationships and communications between Plus Pay and Client

Plus Pay provides the Services only to authorized Clients that have been duly authorized by Plus Pay after full inspections were carried out by Plus Pay. As an authorization precondition the Client must accept these Conditions and any specific conditions published from time to time on Plus Pay website.

During acceptance and authorization process Plus Pay has a right to request information and the Client is obliged to provide such information to Plus Pay, including, but not limited to, identification of the Client. Plus Pay may further request any information that is necessary in accordance with anti-money laundering laws and regulations and Client understands and acknowledges and accepts the requirement to provide Plus Pay with any requested information within 14 (fourteen) Business Days, otherwise Plus Pay may suspend and/or close Account, in accordance with these Conditions.

Plus Pay is under no obligation to accept and/or authorize any Client. Plus Pay, upon its full discretion, shall determine the scope of information which may be requested from the Client and to decide on which terms and conditions the Client is accepted and authorized;

It is the obligation of Client to provide (and Plus Pay has rights to request accordingly from time to time) up-to-date information on all Clients and Plus Pay, therefore, has the rights to request any additional information from time to time which the Client shall be obliged to provide. If the information is not provided, Plus Pay reserves the right to unilaterally terminate the relationships with the Client with immediate effect.

In case if the Client fails to submit the requested documents and/or information upon Plus Pay request, Plus Pay reserves the right to deactivate Client’s Account and further decide upon the continuation of relationships with the Client;

The Client shall within 14 (fourteen) Business Days notify Plus Pay in case of any changes in circumstances or facts to any information and/or documents provided during Client’s authorization procedure;

Once the Client is accepted and authorized by Plus Pay, the Client will be provided with the Account with Plus Pay. The Account is personal and only the Client has a right to access and use Plus Pay Services within it and only in the frame of stated and declared activity and purposes in the application for the Account (in case planned activity and purpose changed — new application for the Account shall be submitted for the review to Plus Pay). The Client shall take all the measures necessary to protect the Login authorization data (such as: password, Login Code user ID and any other strictly personal security features) of the Account and only use the Account in accordance with these Conditions;

Each Client is only allowed to have one approved Account with Plus Pay. All additional information, applications or documents submitеed at any time will be attached to the only approved Account of the Client. In case if more than one Account were opened for the Client, the Client expressly instructs and authorizes Plus Pay to close one of the Accounts at its full discretion and transfer all the funds to the other Account so to keep only one Account at any time.

The Client isn't allowed (and shall not attempt to) tamper, hack, modify or otherwise corrupt the security or functionality of Plus Pay E-Money System. In case Plus Pay suspects that any of these activities are taking place on Client’s Account, Plus Pay reserves the right to immediately freeze the Account and all transactions on it until these suspicions are either confirmed or discredited.

All information may be received in English only and English shall be the language used for purposes of these Conditions and for further communication between the Client and Plus Pay.

The Client and Plus Pay are entitled to use means of communication, such as telephone, email and other similar technological solutions for Communications purposes as instructed by Plus Pay and admitted by the Client. By sending and receiving Communications to and from Plus Pay through any of these communication means, the Client acknowledges and agrees that he may be exposed to inherent risks such as, without limitation, the failure of hardware, software and communications infrastructure (including the Internet). The content of Communications may be altered, not reach their intended recipient or do so much later than intended due to reasons outside the control of the parties, or may be duplicated, disseminated or intercepted by unauthorized parties, and/or reach other than the intended recipients. Telecommunication operators may restrict certain services and/or not accept or restrict the transfer of certain data. As a result of any system unavailability, failure or other disruption, orders may either be not executed according to the Client’s instructions or not be executed at all or may not be placed or amended. Errors, disruptions, unavailability of the means of communication or delays in the transmission may affect transactions accordingly. The Client acknowledges all risks described above and all similar risks and agrees to use the means of telecommunication at his own risk and of his own volition, assuming full responsibility. The Client confirms that he understands and assumes the risks inherent to the use of the Plus Pay E-Money System, programming tools and other electronic communication tools. The Client discharges Plus Pay from any liability in contract or in tort, with regards to any disruption of Communications arising from the materialization of Telecommunications Risks and other risks and circumstances envisaged above. Plus Pay shall not be liable for any direct, indirect, incidental or implied consequences for the Client or any third party attributable to Telecommunications Risks. Plus Pay does not warrant that it will be able to maintain a continuous, uninterrupted link with the Internet, and may not be held liable therefor.

Plus Pay reserves the right and may record and/or protocol all telephone conversations, Internet exchanges (including chats during registration process), emails and meetings between the Client and Plus Pay at its discretion, and use such recordings or transcripts of such recordings as evidence vis-à-vis any party (including but not limited to regulatory authorities and courts of law) to whom Plus Pay deems it desirable or necessary to disclose such information in the course of any dispute or anticipated dispute involving Plus Pay and/or the Client. The Client may nonetheless not rely on the availability of such recordings.

The Client agrees that Plus Pay may provide notice or other information to the Client by posting it on the Plus Pay website, including the posting of information which is only accessed by the Client by logging into Clients Account, emailing it to the verified email address registered with Clients Account, calling Client by phone, or sending an SMS message. The Client must have internet access and an email account to receive communications and information relating to the Services. Above mentioned access is completely under the Client’s own responsibility.

With the exception of particular clauses of these Conditions a notice shall be considered to be received by the Client within 24 (twenty-four) hours of the time it is posted to the Plus Pay Website or emailed to the Client. If the notice is sent by mail, Plus Pay will consider it to have been received by the Client 3 (three) Business Days after it is sent.

The Client may request a copy of any legally required disclosures, including these Conditions, from Plus Pay and Plus Pay will provide it to the Client in durable medium form, e.g. by email.

The Client may terminate its consent to receive required disclosures through electronic communication by requesting it from Plus Pay. Plus Pay may charge the Client a document request fee to provide a paper copy. Plus Pay reserves the right to close Client’s Account, if the Client withdraws Clients consent to receive electronic communications.

Notices to Plus Pay made in connection with these Conditions must be sent by email to [email protected]. By registering or using the Plus Pay Account Client must read, agree and accept all of the terms and conditions contained in this Conditions and use of Account shall mean that the Client has unconditionally approved the Conditions.

4. Authorization and Access to the Account

The Client will access their Account through the Website by using login authorization data provided by Plus Pay. If any issues arise with login authorization, the Client should seek technical assistance by contacting Plus Pay.

Upon the Client's input of the login authorization data, Plus Pay will verify this information. Once verified, the Client gains access to the Account and can proceed to provide payment transaction instructions to Plus Pay.

If the Client suspects that their login authorization data has been acquired by a third party, they must promptly notify Plus Pay. The Client can request the Account to be blocked until a thorough investigation and identification process is conducted. This notification can be made via phone or email to Plus Pay.

The Client acknowledges and agrees that Plus Pay has access to the Client Account for supervisory, audit, or security purposes. However, Plus Pay will not take any action with regard to the Client Account unless explicitly stipulated otherwise in these Terms and Conditions.

The Client is required to maintain strict confidentiality of the login authorization data and ensure its protection against any form of misuse. Any loss or misuse of this data is the sole responsibility of the Client, who shall bear full liability for any consequences arising from unauthorized usage. Additionally, the Client agrees to indemnify Plus Pay from any claims related to the loss or misuse of the login authorization data. Accessing the Account using the login authorization data will presume the individual as the Client without further clarification from Plus Pay. However, Plus Pay retains the right to request additional identification elements at any time to verify the Client’s identity.

If the Client suspects compromise of their login authorization data, they can request Plus Pay to block it. The blockage can only be lifted by the Client.

The Client acknowledges the electronic nature of the Plus Pay E-Money System, provided strictly on an "AS IS" and "WITH ALL ITS FAULTS" basis.

5. Use of Wallets in Account

Upon authorized access to the Account, the Client can create electronic money Wallets, also known as E-Wallets, in various currencies. These Wallets, considered as sub-accounts, are recorded within the Plus Pay E-Money System under the currency chosen by the Client.

There's no obligation for the Client to maintain a balance in their Account, whether in one sub-account or multiple sub-accounts. In the event that the Client does hold a balance in their Account, the funds representing this balance are segregated and combined with the balances of other Clients. These pooled balances are held in one or several accounts by Plus Pay, in accordance with legal requirements and internal policies of Plus Pay.

6. Transactions

To conduct a Transaction, the Client must:

- Fund their Account by either purchasing electronic money to be credited to their Account or receiving electronic money transferred via the Plus Pay E-Money System from other Clients.

- Prepare the transaction for execution, pending final authorization from Plus Pay.

Upon successful final authorization, the Transaction will be executed by Plus Pay as requested and prepared by the Client. Plus Pay reserves the right to reject the final authorization of the Transaction based on reasons outlined in these Terms and Conditions, provided that such rejection is not unreasonably withheld.

6.1. Deposits

The Client can purchase electronic money using designated "Deposit" methods available. To proceed, the Client must provide requested information and successfully pass identity and security validation and verification checks before Plus Pay accepts the deposit of funds into the Account. Upon any Deposit, the Client authorizes Plus Pay to receive funds from the chosen payment source, deduct applicable Fees, and credit electronic money to the Client’s Account.

During depositing, the Client acknowledges that funds deposited in a chosen currency will be credited to the respective Wallet in the Client’s Account. If the Client lacks a Wallet in the deposited currency, Plus Pay may automatically create one, with the Client’s explicit authorization, and credit the funds accordingly. Alternatively, the funds might be converted to another currency (at Plus Pay’s discretion). Due to cross-border payment regulations, differences in foreign exchange rates between processed and settlement amounts may arise, and the Client agrees not to raise claims related to such conversion.

The Client acknowledges potential foreign exchange differences arising from cross-border payment regulations, even when the Transaction and Account currencies are identical.

Furthermore, Plus Pay retains the discretion to set limits on purchased electronic money amounts, impose special requirements, or decline funds for electronic money purchase from the Client.

Once a "Deposit" via Visa or MasterCard is successfully processed and electronic money is credited into the Client’s Wallet, cancellation or refund is not available. To redeem the deposited money via Visa or MasterCard, the Client must proceed with a "Withdrawal" of electronic money to their Visa or MasterCard, subject to respective Fees that may apply.

6.2. Withdrawals

The Client can "Withdraw" electronic money using available Withdrawal methods. To proceed, the Client must provide requested information and pass identity and security validation and verification checks before Plus Pay authorizes the withdrawal. Upon any Withdrawal, the Client authorizes Plus Pay to transfer electronic money into the Client’s base currency via the chosen withdrawal source, deducting applicable Fees, and remit the electronic money back to the Client.

The Client explicitly agrees that Plus Pay may only conduct a Withdrawal to an account held in the Client’s name.

It is understood and accepted by the Client that Plus Pay may be legally obligated to impose limits on Withdrawals of electronic money, request additional information, or withhold Withdrawals until the Client submits necessary information to satisfy legal requirements.

Deposits and Withdrawals are subject to Fees and currency conversion fees based on the chosen method. Additionally, Deposits and Withdrawals may be subject to limits based on the level of information provided by the Client, potential risk associated with the Client, and may also be imposed at the sole discretion of Plus Pay.

6.3. Payments within the Plus Pay E-Money system

The Client has the capability to initiate Payments to other Clients or entities accepting Plus Pay transfers within the Plus Pay E-Money System. It is mandatory for the Client to specify the purpose of the Payment, aligning with the nature of business indicated in the Client's application for Account opening. Upon completion of all required fields, the Plus Pay E-Money System will calculate and display the applicable transfer Fees.

By initiating a Transaction, the Client expressly confirms the accuracy of all entered data and assumes full responsibility for any inaccuracies in the provided information.

Through the Transaction, the Client grants full authorization to Plus Pay to execute the fund transfer as directed. Electronic money will then be transferred within the Plus Pay E-Money system to the designated recipient specified by the Client. Although Transactions are typically executed immediately, technical malfunctions may cause delays. In such instances, Plus Pay will exert all efforts to rectify the issue promptly and execute the Payment within a reasonable timeframe.

The Client fully acknowledges that once a Transaction is initiated, it cannot be canceled or modified. Therefore, by initiating a Transaction, the Client provides irrevocable and unconditional instructions to Plus Pay to proceed with the Transaction without any intention of cancellation or alteration.

6.4. Internal transfers

The Client has the option to conduct "Internal transfers" between Wallets held in various currencies. While performing the Internal transfer, the system will display the spot exchange rate; however, the Client explicitly acknowledges that these rates are only indicative. Upon completion of the Transaction initiated by the Client, the designated amount will be internally transferred between Wallets held in different currencies.

Internal transfers can be initiated by specifying the recipient's (who is also a Plus Pay Client) email and/or registered phone number, adhering to the requirements outlined within the Plus Pay E-Money System.

6.5. Chargebacks

The Client is required to adhere to the conditions governing electronic money purchases. If the Client selects a payment instrument allowing chargeback rights, the Client agrees not to exercise this right or initiate any chargebacks for electronic money purchases credited to their account, unless Plus Pay fails to fulfill obligations under these Conditions, warranting a refund of the electronic money purchased.

Apart from preserving Plus Pay’s rights and remedies under these Conditions or any relevant laws, if the Client cancels, initiates a chargeback, or reverses an electronic money purchase, the Client assumes responsibility for reimbursing Plus Pay with funds equivalent to the value of the electronic money purchased, along with applicable fees.Plus Pay reserves the right to charge the Client for fees and expenses incurred in connection with a chargeback and actions taken to contest it.

6.6. Refunds

Refunds may be granted in the following specific circumstances:

- Instances involving technical glitches or system errors within the platform that lead to financial discrepancies during the exchange process.

- Situations where a single transaction is inadvertently processed multiple times, resulting in duplicate charges.

- Inability of the platform to execute a transaction due to internal issues, resulting in non-delivery of the intended exchange.

Refunds exceeding the original amount are prohibited. Requests for refunds must be submitted within 14 (fourteen) days of completing the original funding.

Submitting a refund request does not guarantee approval. The platform reserves the right to review and verify information pertaining to the refund. To mitigate Unauthorized Actions, the Company may validate payments and information related to refunds. In such instances, specific documents such as identification, a copy of the user’s Payment Card, an Invoice, or any other proof of the disputed payment may be requested. Failure to provide the requested documents or information within 14 (fourteen) days, or if there are doubts regarding document authenticity, may result in the Company declining the refund request.

Users seeking a refund must contact customer support within 14 days of the transaction in question. The request should include relevant transaction details such as the transaction ID, date, and a detailed explanation of the encountered issue. Our team will review the request and communicate the outcome within a reasonable timeframe. Approved refunds will be processed using the original payment method or an agreed-upon alternative. Refunds will be conducted in the same currency as the original transaction. All refund requests will be processed using the same currency as the original funding.

6.7. Unauthorized transactions

The Client bears sole responsibility for ensuring that Plus Pay services are not utilized for any transaction that could be deemed illegal.

The Client is strictly prohibited from engaging in the following activities:

- Utilizing Plus Pay Services in a manner that might lead to the abuse of a bank's reversal process, credit card system, or violation of credit card association rules.

- Employing Plus Pay Services for purposes that contravene laws, contracts, statutes, or regulations applicable to the Client. This includes regulations pertaining to money laundering, fraud, criminal activity, financial services, unfair competition, or consumer protection.

- Transmitting unsolicited emails or employing similar mass messaging techniques (spam).

- Tampering with, hacking, modifying, damaging, interfering with, or corrupting the security or functionality of Plus Pay Services, or attempting to do so.

- Infringing upon Plus Pay's or a third party's intellectual property rights.

- Refusing to cooperate in an investigation aimed at verifying the identity of the Client, their representative, or beneficial owner, or failing to provide information or documents as required by applicable laws and these Conditions.

This list is not exhaustive, and it is the Client's obligation to ensure that Plus Pay Services are not utilized for transactions or any other purposes that could be considered illegal.

7. History of Transactions in the Account

The complete record of all Transactions, encompassing charges, fees, and margins, will be documented in the Account, accessible to the Client at any given time. Additionally, for an extra fee outlined on the Plus Pay website, the Client can request Plus Pay to confirm any Transaction made, and Plus Pay is obligated to provide confirmation for Transactions conducted on the Client’s Account. The History section also specifies the status of Transactions, indicating whether they are completed, canceled, or pending.

8. Security of Clients’ funds and the Account

Plus Pay enforces and upholds procedures and measures aimed at safeguarding Clients’ funds.

The company ensures that the received funds are legally protected in the best interest of Clients.

Clients acknowledge that certain transactions or functionalities related to the receipt, purchase, transfer, or redemption of electronic money may necessitate distinct identity and security validation and verification checks. This includes utilizing third-party validation and verification systems. Clients agree to comply with these checks when opting for functionalities requiring such procedures. Additionally, certain functionalities may have predefined minimum or maximum limits.

Plus Pay reserves the right to validate and verify any information or data provided by Clients to ensure compliance and security.

9. Fees and charges

The Client explicitly agrees to duly compensate for any rendered Services, such as payment transfers, currency conversions, withdrawals, document preparation, and any outstanding services provided by Plus Pay. The Client also agrees to settle all applicable Fees.

It is acknowledged by the Client that prior to instructing Plus Pay for any Transactions, they are obliged to review and acknowledge the Fees associated with these services. The Fees document encompasses all relevant interest rates, commissions, and fees for services offered by Plus Pay, and the Client must adhere to these provisions at all times.

For Transactions involving currency exchange, the prevailing spot rate offered by the liquidity provider will be applied.

The Client consents to the direct withdrawal of any Fees owed to Plus Pay from the Client’s Account at any time.

Plus Pay reserves the right to introduce new services along with new charges, which the Client commits to paying in accordance with these Conditions.

Plus Pay retains the unilateral right to modify the Fees. The client will be notified via email of any changes to the fees, and they will be expected to confirm their agreement with the updated terms.

In case of losses resulting from the Client's unauthorized actions, Plus Pay is entitled to deduct such losses.

The Client compensates Plus Pay for services related to the opening, maintenance, and closure of Accounts, execution of Transactions, and other services based on the specified Fees.

Plus Pay will send you a table with the latest fees related to the services along with the agreement. When Client signs the contract, he’s agreeing to the fees listed in the table.

10. Uncleared funds and payments

Certain options for purchasing electronic money may result in the Client receiving credited electronic money to their account before the payment for the electronic money purchase and associated fees are cleared by the Client’s designated financial institution, association, or other payment service provider. In such cases, Plus Pay may periodically present these uncleared payments to the Client’s financial institution, association, or payment service provider as applicable.

Furthermore, Plus Pay reserves the right to debit insufficient funds and uncleared payments from the Client’s account, acquire them from the designated financial institution, association, or payment service provider, or collect them from the Client through alternative means. Prior notification will be provided by Plus Pay before taking these actions, unless informing the Client compromises reasonable security measures or is deemed unlawful. In such instances, Plus Pay will inform the Client when it is permitted to proceed with these actions.

11. Negative balance

A negative balance on the Client’s account arises when there is an insufficient amount of electronic money in the account. This situation could happen if the Client uses a chargeback right despite not being permitted to do so under these Conditions, or if Plus Pay demands repayment for an unjustified refund of electronic money previously received from Plus Pay.

Any negative balance on the Client’s account constitutes a debt owed by the Client to Plus Pay, requiring immediate payment. Plus Pay holds the right to demand and collect payment from the Client at any given time. Failure by the Client to fulfill this payment obligation constitutes a breach of these Conditions.

Plus Pay reserves the right to send reminders or take other debt collection measures, which may include engaging debt collection agencies, solicitors, or initiating a court claim, to recover the outstanding negative balance from the Client. Additionally, Plus Pay may charge the Client for fees and expenses reasonably incurred in connection with debt collection or enforcement efforts.

12. Restricted activity

Plus Pay strictly adheres to laws, regulations, and internal policies by refraining from accepting payments to or from sanctioned countries and territories such as: Afghanistan, Cuba, Iran, North Korea, Syria, Russian Federation, Belarus, Regions of Ukraine: Crimea, Donetsk and Luhansk, Myanmar (Burma), Central African Republic, China, Congo DR, Lebanon, Libya, Mali, Nicaragua, Somalia, Sudan, Venezuela, Yemen, Zimbabwe.

The list of prohibited countries is subject to change.

Plus Pay refrains from providing services to Clients involved in restricted activities, as outlined within these Conditions. Restricted activities include:

- Breach of these Conditions, laws, statutes, contracts, or regulations.

- Violations of Plus Pay's copyrights, patents, trademarks, or any other intellectual property rights.

- Providing false, inaccurate, or misleading information.

- Failure to provide requested information to Plus Pay.

- Submitting documents to Plus Pay that are reasonably believed to be fraudulent.

- Engaging in actions that may lead to unjust enrichment during a dispute.

- Using anonymous proxies.

- Utilizing Plus Pay's services in a manner that may result in disputes, claims, fines, etc.

- Facilitating the transmission of viruses, Trojan horses, worms, or other computer programming tools that may cause damage to Plus Pay's E-Money system.

Plus Pay does not provide any crypto services to the companies and individuals from the United Kingdom.

13. Additional Client warranties

The Client guarantees and asserts that:

- The Client's Products/Services are compliant with the applicable laws in any jurisdiction where the Client offers its goods and services.

- The Client possesses all necessary licenses and permits required to engage in advertising and providing its goods and services.

- The Client neither receives funds related to any illegal, fraudulent, deceptive, or manipulative activities nor sends or receives funds from an illegal source.

- The Client pledges to indemnify Plus Pay against any losses, costs, liabilities, expenses, including attorneys' fees, resulting from the Client's failure to fully adhere to these Conditions.

- The Client agrees that Plus Pay retains the discretion to deduct any losses and expenses specified in these Terms and Conditions or agreements between the Client and Plus Pay.

14. Suspending and closing an Account

Client's Account Closure by Client upon a request.

Closing the account does not mean deletion of stored data; Plus Pay retains data as per privacy policies and legal requirements for at least 5 years.

Plus Pay may close the Client's account with a 10-day notice.

Plus Pay reserves the right to suspend or close the account without notice for various reasons:

- Unauthorized or fraudulent use of the Client’s account or accessing it without proper authorization.

- Suspected compromise of any login details associated with the Client’s account.

- Reasonable grounds to believe the Client has significantly or persistently violated any terms outlined in these Conditions.

- Allowing inappropriate access to the Client’s account by others, providing false information or documents to Plus Pay.

- Reasonable suspicion that the Client’s account has been involved in unauthorized or unusual activity related to credit/debit card or bank account usage, including notifications from the Client’s bank or card issuer.

- Misuse of the reversal or chargeback process via the Client’s bank or credit card company.

- Refusal to cooperate with investigations or provide sufficient identity or security-related confirmation when requested.

- Initiating or consenting to transactions that could be perceived as cash advances or aiding in such advances.

- The Client’s account being used, attempted, or allegedly involved in criminal, illegal, or fraudulent activities against Plus Pay or others, potentially including the receipt or transfer of fraudulent funds or crime proceeds.

- Plus Pay’s belief that the Client’s account or activities pose risks related to security, credit, or fraud.

- Compliance by Plus Pay with investigations related to money laundering or terrorist financing conducted by government entities or agencies.

- Instances where the Client has made threats or displayed abusive behavior towards Plus Pay staff.

- Situations where the Client becomes insolvent, bankrupt, or faces suspension or termination of commercial activities.

- Actions by the Client that potentially put Plus Pay in a position to violate applicable laws if the account is maintained.

- Plus Pay will close accounts inactive for 9 months. Attempts to notify the Client will be made using the last known contact details provided. If unsuccessful, available funds may be handled as per policy.

Violation by the Client of any law pertinent to the use of Plus Pay services, or if Plus Pay has reasonable grounds to believe such a violation has occurred.

Upon Closure Plus Pay will redeem any unrestricted funds in the account as per the Terms.

If Plus Pay suspects that Client is engaging in an prohibited activity referred to these Conditions, Plus Pay may contact the relevant government authority, recognized crime prevention body and other third parties and disclose details of any prohibited activities, under Plus Pay Privacy Policy or any applicable law and/or take legal action against Client. In this scenario, the funds in the account may be temporarily suspended at the behest of investigative authorities.

15. Confidentiality

Both parties are obliged not to disclose confidential information of the other party, except as required by law or regulatory authorities.

By accepting the Conditions, the Client agrees that certain data (such as email or phone number) may be processed by Plus Pay and shared with other Plus Pay clients within the E-Money System.

Plus Pay may disclose Client information as required by law, regulatory authorities, or counterparties without prior notice.

The Client agrees to Plus Pay's Privacy Policy, consenting to the transfer of personal information outside Canada and/or the EEA.

Plus Pay and the Client act independently as data controllers for personal information processed through their services. Both parties are responsible for complying with data and privacy laws, implementing security measures, and maintaining records of personal data processing.

Client acknowledges that Plus Pay may monitor and record calls for quality assurance and security purposes. Plus Pay may retain personal information after the closure of the Client's account for fraud and security reasons or as required by law. For identity validation purposes, Plus Pay may share certain information with other entities involved in electronic money transfers.

Plus Pay processes personal data in accordance with PIPEDA and other applicable laws. The processing includes various actions related to data handling, and the Client must obtain consent for such processing.

16. Waiver of rights

The rights and remedies mentioned in these Conditions are cumulative and not exclusive. This means they are additional to, rather than replacing, any rights or remedies provided by law.

Plus Pay's delay, omission, or partial exercise of any right, power, or remedy provided by law or under these Conditions will not hinder any further exercise of such rights. It also won't operate as a waiver of those rights.

Waiving any breach of these Conditions, either in whole or in part, does not constitute a waiver of any future breaches. Additionally, it does not authorize the continuance of a particular breach unless expressly agreed to in writing by the waiving party.

17. Remedies and Liability

The Client is obligated to indemnify and hold Plus Pay harmless from any and all losses, taxes, expenses, costs, and liabilities, including reasonable legal fees, incurred by Plus Pay due to:

- Breach of these Conditions by the Client.

- Illegal actions conducted by the Client while using Plus Pay services.

Plus Pay provides services to the Client in accordance with statutory rights, without any explicit or implied warranties, except as expressly stated in these Conditions. Plus Pay lacks control over products or services paid for using its services and cannot guarantee the completion of transactions or the authorization of the involved merchant Client.

The Client acknowledges that occasional restrictions to Website access may occur for repair, maintenance, or the introduction of new facilities or services.

While Plus Pay strives for accuracy in its correspondence, reports, website information, and verbal communications by its directors, officers, and staff, it cannot guarantee accuracy in all circumstances. Clients should not solely rely on such information. If any discrepancy or deviation from Client instructions appears in correspondence, the Client must promptly notify Plus Pay.

Plus Pay is not liable for any disruption or impairment of its service or intermediary services relied upon for Client obligations, provided the disruption results from circumstances beyond reasonable control.

Except for statutory rights, Plus Pay provides no warranties other than ensuring service provision.

Plus Pay is not liable for indirect or consequential losses (e.g., profit, business, reputation loss) or losses from compliance with legal and regulatory requirements.

This agreement does not exclude liability for negligence causing death or personal injury, fraudulent misrepresentation, or statutory liabilities unexcludable by mutual agreement.

Plus Pay's obligation under these Conditions is limited to providing payment services or electronic money accounts. It does not endorse the quality, safety, or legality of goods or services offered by Clients.

Plus Pay is not liable for assessing or paying taxes, duties, or charges arising from commercial transactions between Clients.

The Client agrees to defend, reimburse, or compensate Plus Pay and its associated companies from claims, expenses, or costs due to Client or its agents' breach of these Conditions, applicable laws, or services usage. This provision remains effective even after the relationship between Plus Pay and the Client ends.

Plus Pay is only liable to the Client for foreseeable losses directly caused by breaching these Conditions, as limited within these terms.

Plus Pay, its associated companies, and individuals acting on its behalf are not liable for specific types of loss or damage, unless directly stemming from Plus Pay's breach of these Conditions.

This agreement does not restrict Plus Pay's liability resulting from fraud, gross negligence, misconduct, death, or personal injury, or to the extent prohibited by applicable law.

18. Resolutions of disputes and applicable law

The Client and Plus Pay are committed to resolving any disputes in an amicable, constructive manner in good faith. The Client acknowledges and agrees that engaging in threats or blackmail against Plus Pay is strictly prohibited, which could lead to the cessation of negotiations and immediate termination of any business relationships.

During the execution of any actions under this Agreement, both Parties must adhere to the laws of British Columbia, Canada. Initially, any complaints concerning services provided under these Conditions must be raised by the Client with Plus Pay.

Both the Client and Plus Pay will exert reasonable efforts to resolve any disputes related to this Agreement through negotiations. If a dispute remains unresolved after such negotiations, it will be exclusively settled in the courts of British Columbia, Canada.

These Conditions are governed by the laws of British Columbia, Canada.

During the implementation of any tasks under this Agreement, both Parties are obliged to comply with applicable laws, regulations, and the rules of international payment systems (including but not limited to Visa Europe and Mastercard Worldwide).

19. Assignment of rights and obligations to third parties

None of the involved Parties can assign or transfer these Conditions, their rights, obligations, benefits, or interests under these Conditions to any third party without the prior written consent of the other Party. Such consent cannot be unreasonably withheld. However, Plus Pay reserves the right to assign these Conditions to its parent, subsidiary, or associated companies without requiring the Client's consent, in scenarios involving a merger, reorganization, recapitalization, or sale of all or a significant portion of Plus Pay's stocks, business, or assets. Any attempt to assign these Conditions in a manner not permitted herein will be deemed invalid. Notwithstanding the above, these Conditions will remain fully binding and enforceable between the Parties and will extend to their respective successors and assigns.

20. Force majeure

No failure or omission by any Party to carry out its obligations or observe any of the stipulations or conditions of these Conditions shall give rise to any claims against the party in question or be deemed a breach of this Conditions, if such failure or omission arises from a cause of force majeure, such as acts of God, war or warlike hostilities, civil commotion, riots, blockades, embargos, sabotage, strikes, lockout, shortage of labor, delay in deliveries of whatsoever from sub-contractors or machine failure caused by force majeure, or any other event beyond the control of the party in question.

21. Notifications

Any notice to be given by either of the Parties hereto to the other in connection with this Conditions shall be in writing and shall be delivered to the address stated in this Conditions or Client application or to such other address as either party may notify to the other for such purpose unless provision of notice is explicitly stipulated otherwise by these Conditions.

22. Grant of License

Client while using Plus Pay software such as an API, reporting system, software developer’s toolkit or other software application that Client have downloaded to Client computer, device, or other platform then Plus Pay and its licensors grant Client a limited nonexclusive license to use the software in accordance with the documentation, including all updates, upgrades, new versions and replacement software, as described herein for Client personal use only. Client may not rent, lease or otherwise transfer his rights in the software to a third party. Client must comply with the implementation and use requirements contained in all documentation, together with any instructions provided by Plus Pay from time to time accompanying the Plus Pay services (including, without limitation, any implementation and use requirements Plus Pay impose on Client to comply with applicable laws and card scheme rules and regulations).

If Client do not comply with Plus Pay instructions, implementation and use requirements Client will be liable for all resulting damages suffered by Client, Plus Pay and third parties. Client agrees not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, decompile or otherwise attempt to create any source code which is derived from the software. Client acknowledge that all rights, title and interest to Plus Pay’s software are owned by Plus Pay. Any third party software application Client use on Plus Pay website is subject to the license Client agreed to with the third party that provides Client with this software.

23. Modifications to these Terms and Conditions

Plus Pay shall be entitled to amend these Conditions at any time by giving a notice including but not limited to a notice given by email to the Client or posted on Plus Pay Payment’s website or presented when the Client accesses his Account. Such changes and/or amendments shall become effective on the date specified in the notice unless expressly disapproved by the Client within 30 (Thirty) calendar days as from the date of notification, however, any such objection shall constitute a notice by the Client to terminate any concluded agreements between the Parties and close all accounts within Plus Pay and in such case the parties may exercise their right to terminate the relationship in accordance with these Conditions;

Plus Pay expressly reserves the right to use its website to inform the Client about any changes in these Conditions and the posting of a notice on Plus Pay Payment’s website shall be deemed a valid notification of such changes to the Client. The Client undertakes to regularly review Plus Pay Payment’s website and/or to regularly access his online reporting where relevant information may be published.